Terms & Conditions
Terms & Conditions
Last Updated: September 12, 2026
Welcome to Monger. These Terms & Conditions (“Terms”) govern your access to and use of the Monger website, your purchase of products from us, and your interactions with our services.
The website is operated by Monger Global İthalat İhracat Limited Şirketi, established in Türkiye (“Monger,” “we,” “us,” or “our”).
By accessing our website, creating an account, or placing an order, you agree to these Terms to the extent permitted by applicable law. Please read them carefully before making a purchase.
1. Eligibility and Use of the Website
You may use this website only for lawful purposes and in accordance with these Terms.
You agree not to misuse the website, interfere with its operation or security, attempt unauthorized access, introduce malicious software, use automated systems in a manner that disrupts our services, or use the website for fraudulent or unlawful purposes.
You are responsible for ensuring that information you provide to Monger is accurate and current.
2. Products and Product Information
We make reasonable efforts to present our products accurately, including descriptions, dimensions, materials, colors, photographs, and other product information.
However, colors may appear differently depending on photography, lighting, screen settings, and device displays. Minor differences between website images and physical products do not necessarily constitute a defect.
Certain Monger products incorporate natural textiles, traditional production methods, handcrafted details, ceramics, or artisanal processes. As a result, reasonable variations in weave, texture, stitching, dimensions, glaze, pattern placement, tone, surface characteristics, or other handcrafted details may occur.
Such natural or artisanal variations are part of the character of these products and do not necessarily constitute defects.
3. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve that item or guarantee its availability.
We reserve the right to limit quantities, discontinue products, or modify our product assortment at any time.
If a product becomes unavailable after an order is placed, we may cancel the affected item or order and refund any amount paid for the unavailable merchandise.
4. Prices and Errors
We make reasonable efforts to ensure that prices and product information displayed on our website are accurate.
Nevertheless, typographical, technical, pricing, currency conversion, promotional, or other errors may occasionally occur.
Where permitted by applicable law, we reserve the right to correct genuine errors and to cancel or refuse an affected transaction before fulfillment when the displayed price or information is clearly erroneous.
If payment has already been collected for an order that we lawfully cancel because of such an error, the applicable amount will be refunded.
5. Orders and Order Acceptance
Submission of an order constitutes an offer to purchase the products in that order. Receipt of an automated order confirmation does not necessarily mean that the order has been finally accepted or dispatched.
We may, where permitted by applicable law, refuse or cancel an order for legitimate reasons, including:
• Product unavailability;
• Suspected fraud or unauthorized payment;
• Incorrect or unverifiable customer information;
• Material pricing or product-information errors;
• Shipping or import restrictions;
• Suspected resale, abuse, or misuse inconsistent with stated purchase conditions; or
• Circumstances that make fulfillment commercially or legally impracticable.
Where an order is cancelled after payment has been collected and no lawful deduction applies, the relevant payment will be refunded.
6. Payment
Customers must provide valid and authorized payment information.
Payment processing may be performed by third-party payment service providers and may be subject to their additional terms and security procedures.
We may perform or request reasonable verification before fulfilling an order where fraud prevention, payment security, or regulatory requirements make verification appropriate.
7. Shipping and Delivery
Orders are shipped in accordance with our Shipping & Delivery Policy, which forms part of these Terms.
International orders may be subject to customs procedures, import restrictions, duties, taxes, brokerage charges, or other destination-country requirements.
Customers are responsible for providing complete and accurate shipping and customs information.
8. Returns and Refunds
Returns, refunds, damaged merchandise, incorrect products, and related matters are governed by our Returns & Refunds Policy, which forms part of these Terms.
Nothing in these Terms or our policies is intended to exclude consumer rights that cannot lawfully be waived.
9. Promotions and Discount Codes
Promotions, discount codes, gifts, free-shipping offers, or other special offers may be subject to additional conditions.
Unless otherwise stated, promotional offers may not be combined. We may reject or cancel promotional benefits obtained through fraud, technical manipulation, unauthorized duplication, or misuse, to the extent permitted by applicable law.
Promotions may be modified or withdrawn prospectively according to their stated terms and applicable law.
10. Intellectual Property
The Monger name, branding, website design, original photographs, graphics, text, product presentation, logos, and other original website content are owned by or licensed to Monger and may be protected by intellectual property laws.
Except as permitted by law, you may not reproduce, commercially exploit, distribute, modify, republish, or use our protected content without appropriate authorization.
Purchasing a Monger product does not transfer intellectual property rights in Monger's branding, photography, designs, or website content.
11. Customer Content and Communications
If you submit reviews, photographs, comments, feedback, or other content to Monger, you represent that you have the right to submit that content and that it does not unlawfully infringe the rights of others.
We may use feedback to improve our products and services. Any broader use of customer-created content for marketing or promotional purposes will be subject to applicable law and any required permissions.
12. Prohibited Conduct and Fraud
We reserve the right, where permitted by law, to restrict access, refuse transactions, or take reasonable protective measures in response to suspected fraud, payment abuse, false claims, manipulation of promotions, repeated abusive returns, unauthorized commercial activity, security threats, or other misuse of our services.
We may preserve and disclose relevant information where reasonably necessary to investigate suspected unlawful activity, protect our rights, or comply with legal obligations.
13. Third-Party Services
Our website may use or link to third-party services, including payment providers, logistics providers, analytics services, social platforms, or other technology providers.
Third-party services may be governed by their own terms and privacy policies. Monger does not control independent third-party services and is not responsible for their acts or omissions except to the extent responsibility cannot lawfully be excluded.
14. Website Availability
We aim to maintain reliable access to our website but do not guarantee uninterrupted or error-free availability.
The website may occasionally be unavailable because of maintenance, technical failures, security incidents, third-party service disruptions, upgrades, or circumstances beyond our reasonable control.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Monger will not be liable for indirect, incidental, special, consequential, or purely economic losses arising from use of the website or purchase of products where such liability may lawfully be limited or excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer protections applicable to a transaction.
16. Force Majeure
Monger will not be responsible for delay or failure to perform obligations to the extent caused by circumstances beyond our reasonable control, including natural disasters, severe weather, war, civil disturbance, governmental actions, customs disruptions, transportation interruptions, labor disruptions, epidemics, telecommunications failures, cyber incidents, or significant failures of third-party infrastructure.
Where such circumstances materially affect an order, we will take reasonable steps consistent with applicable law.
17. International Customers
Monger operates from Türkiye and serves customers in multiple jurisdictions, including the United States.
Customers are responsible for ensuring that products they order may lawfully be imported, received, and used in their destination jurisdiction.
Local laws may provide consumers with mandatory rights that differ from these Terms. Nothing in these Terms is intended to waive rights that cannot lawfully be waived.
18. Privacy
Our collection and processing of personal information is described in our Privacy Policy, which should be read together with these Terms.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, policies, technology, or applicable legal requirements.
Updated Terms will be posted on this website with a revised “Last Updated” date. Changes will apply prospectively as required by applicable law and will not retroactively remove rights that have already accrued.
20. Governing Law and Consumer Rights
These Terms and our operations are governed by the laws applicable to Monger as a company established in Türkiye, subject to any mandatory consumer protection or other rights that may apply to customers in their place of residence.
Nothing in this section is intended to deprive a consumer of protections that cannot legally be waived or displaced by contractual choice of law.
21. Severability
If any provision of these Terms is determined to be invalid or unenforceable, that provision will be interpreted or limited to the extent necessary and permitted by law, while the remaining provisions will continue in effect.
22. Entire Agreement
These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Returns & Refunds Policy, and any product-specific or promotional terms presented at the time of purchase, constitute the applicable terms governing your use of our website and purchases from Monger, subject to mandatory applicable law.
23. Contact Us
Questions regarding these Terms may be submitted through the customer service channels available on our website.
Monger Global İthalat İhracat Limited Şirketi
Cevizli Mahallesi, Piri Reis Caddesi
No: 1G, Daire: 13
34846 Maltepe, İstanbul, Türkiye
