Returns & Refunds
Returns & Refunds
Last Updated: September 12, 2026
We want you to be satisfied with your Monger purchase. Because our products are shipped internationally from Türkiye, all returns must follow the conditions below.
1. Return Request Period
You may request a return within 14 calendar days of confirmed delivery of your order.
A return request must be submitted to Monger before any product is shipped back. Items returned without prior authorization may be refused or may experience significant processing delays.
Submitting a return request does not automatically guarantee that the return will be accepted. Returned merchandise must satisfy the eligibility requirements described in this policy.
2. Return Eligibility
To qualify for a return, merchandise must be:
• Unworn and unused;
• Unwashed and unaltered;
• Free from stains, odors, makeup, deodorant, perfume, pet hair, or other signs of use;
• Returned with all original tags and labels attached; and
• Returned, where reasonably possible, with its original packaging and accessories.
Monger reserves the right to inspect returned merchandise before approving a refund.
Products showing signs of wear, washing, alteration, damage after delivery, misuse, or other conditions that materially reduce their resale value may be refused or may qualify only for a reduced refund where permitted by applicable law.
3. Items That Cannot Be Returned
Except where required by applicable law or where an item is defective or was sent incorrectly, we may not accept returns of:
• Personalized, customized, or made-to-order products;
• Items specifically identified as non-returnable or final sale before purchase;
• Products that have been worn, washed, altered, or damaged after delivery;
• Items missing original tags or essential components; and
• Products for which a return would be inappropriate for health or hygiene reasons after their protective packaging or seal has been opened, where applicable.
Any product-specific return restriction will be disclosed on the relevant product page or during the purchasing process where appropriate.
4. Return Authorization
Before returning an item, please contact Monger through the customer service channels provided on our website and provide:
• Your order number;
• The item or items you wish to return;
• The reason for the return; and
• Photographs where the product is damaged, defective, incorrect, or otherwise has a reported issue.
If the return is eligible, we will provide return instructions.
Do not ship a return until you have received return instructions from Monger.
5. Return Shipping Costs
For returns based on a change of mind, preference, fit, color preference, or other reason not attributable to an error by Monger, the customer is responsible for return shipping costs to the designated return location in Türkiye, unless otherwise required by applicable law.
Original shipping charges, expedited shipping charges, customs duties, taxes, brokerage charges, and similar costs are generally non-refundable to the extent they were actually incurred and are not recoverable by Monger, except where required by applicable law.
We strongly recommend using a trackable shipping service for international returns. Monger is not responsible for return shipments that are lost before they are delivered to our designated return location, except where responsibility cannot legally be excluded.
6. Customs Charges on Returned Products
Customers returning products internationally must follow the return and customs instructions provided by Monger.
The return shipment should be appropriately identified as returned merchandise where permitted and applicable.
Additional customs duties, taxes, brokerage fees, storage charges, or other expenses caused by incorrect return documentation or failure to follow the provided return instructions may be deducted from the refund where permitted by applicable law.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from the item you ordered, please contact us promptly after delivery.
Please provide your order number and clear photographs showing the product, packaging, and reported issue.
We will review the claim and, where the issue is verified, provide an appropriate remedy in accordance with applicable law and the circumstances. This may include replacement, refund, or another reasonable solution.
Where Monger confirms that an incorrect, damaged, or defective product was supplied due to our error, we will not require the customer to bear return shipping costs that applicable law requires us to cover.
8. Color, Texture and Handmade Characteristics
Some Monger products are made from natural textiles, traditional materials, or handcrafted components.
Minor variations in weave, texture, stitching, dimensions, glaze, pattern placement, color tone, or other artisanal characteristics may naturally occur and do not necessarily constitute a defect.
Screen settings, lighting, photography, and device displays may also cause colors to appear slightly different from the physical product.
These characteristics will be evaluated reasonably when determining whether a product is defective or materially inconsistent with its description.
9. Refund Inspection and Processing
Once a returned product reaches our designated return location, it will be inspected.
If the return is approved, the eligible refund will be issued to the original payment method whenever reasonably possible.
Refund processing times may vary depending on the payment provider and financial institution. After Monger initiates a refund, additional time may be required for the amount to appear in your account.
Monger may deduct amounts expressly permitted under this policy or applicable law, including unrecoverable costs or loss in value resulting from handling beyond what is reasonably necessary to inspect the merchandise.
10. Exchanges
Because international inventory availability and shipping costs can vary, we do not guarantee direct exchanges.
Where an exchange is not available, an eligible customer may return the original product in accordance with this policy and place a new order for the preferred item.
11. Refused and Unclaimed Shipments
Refusing delivery or failing to collect a shipment does not automatically constitute an approved return.
If a shipment is returned to Monger because it was refused, unclaimed, undeliverable due to customer-provided information, or because required import charges were not paid, any refund will be evaluated after the merchandise has been returned and inspected.
Actual outbound shipping, return shipping, customs, brokerage, storage, or other non-recoverable costs may be deducted from the refund where permitted by applicable law.
12. Abuse of the Return Process
Monger reserves the right, to the extent permitted by applicable law, to refuse transactions or restrict return privileges in cases involving suspected fraud, repeated abuse of the return process, altered merchandise, false claims, or other misuse of our policies.
Nothing in this policy limits any non-waivable consumer rights available under applicable law.
13. Contact Us
To request a return or ask a question regarding this policy, please contact us through the customer service channels provided on our website.
Monger Global İthalat İhracat Limited Şirketi
Cevizli Mahallesi, Piri Reis Caddesi
No: 1G, Daire: 13
34846 Maltepe, İstanbul, Türkiye
