Shipping & Delivery
Shipping & Delivery
Last Updated: September 12, 2026
At Monger, we carefully prepare every order for shipment from Türkiye to customers in the United States and other international destinations. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
We aim to prepare and dispatch orders as promptly as possible. Processing times may vary depending on product availability, order volume, weekends, public holidays, and other operational circumstances.
Once your order has been shipped, you will receive available shipment and tracking information using the contact details provided with your order.
2. International Shipping
Monger is based in Türkiye and ships products internationally, including to customers in the United States.
Available shipping methods, shipping charges, and estimated delivery information will be displayed during checkout when applicable. Available options may vary depending on the destination, order size, weight, product type, and logistics provider.
3. Estimated Delivery
Delivery times shown during checkout or provided after shipment are estimates and are not guaranteed unless expressly stated otherwise.
International delivery times may be affected by customs procedures, carrier operations, weather conditions, public holidays, local delivery networks, and other circumstances outside Monger's reasonable control.
We recommend reviewing your shipping information carefully before completing your purchase.
4. Shipping Costs
Shipping charges, where applicable, are calculated based on factors such as the destination, package dimensions, weight, selected shipping method, and logistics provider.
The applicable shipping charge will be shown during checkout before you complete your purchase, where supported by the selected delivery method.
From time to time, Monger may offer promotional or complimentary shipping subject to specific terms or minimum order requirements. Any applicable conditions will be displayed as part of the relevant promotion.
5. Customs, Duties and Import Charges
International orders may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country or relevant authorities.
Whether such charges apply and who is responsible for paying them may depend on the destination, order value, applicable law, and the shipping terms presented at checkout.
Any duties, taxes, or import charges that are not expressly included in the amount collected by Monger at checkout may be payable by the recipient upon or before delivery.
Customers are responsible for providing accurate information required for customs clearance and for complying with applicable import requirements in their destination country.
6. Order Tracking
When tracking is available for your shipment, tracking information will be provided after the order has been dispatched.
Please allow time for the carrier's tracking system to update after the shipment information has been created.
7. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you notice an error in your shipping information. We will make reasonable efforts to assist before shipment, but we cannot guarantee that an address can be changed after an order has entered the fulfillment or shipping process.
Additional shipping or handling costs resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the customer where permitted by applicable law.
8. Delivery Delays
Although we work with our logistics partners to facilitate timely delivery, international shipments may occasionally experience delays outside our reasonable control.
These may include customs inspections, carrier disruptions, severe weather, transportation interruptions, peak-season demand, public holidays, or other unforeseen events.
If your shipment appears significantly delayed, please contact us so that we can review the available tracking information and assist where reasonably possible.
9. Lost or Damaged Shipments
If your package arrives visibly damaged, please retain the packaging and document the condition of the parcel and products with photographs where possible.
If an order appears to have been lost in transit or arrives damaged, please contact Monger promptly with your order information and any available supporting documentation.
We will review the circumstances and, where appropriate, work with the relevant carrier to investigate the shipment. Any available remedy will be determined in accordance with applicable law, our policies, and the circumstances of the order.
10. Refused or Undeliverable Shipments
If a shipment is refused, cannot be delivered, or is returned to us because of circumstances attributable to the recipient, any refund or reshipment will be evaluated after the returned merchandise has been received and inspected.
Shipping, return transportation, customs, duties, or other costs that cannot be recovered may be deducted from any refund where permitted by applicable law.
11. Contact Us
If you have questions about shipping or delivery, please contact us through the customer service channels provided on our website.
Monger Global İthalat İhracat Limited Şirketi
Cevizli Mahallesi, Piri Reis Caddesi
No: 1G, Daire: 13
Maltepe, İstanbul, Türkiye
